services.
Company name: Sleek Cases Website: sleek-cases.com Location: Melbourne, Victoria,
Contact Email : contact@sleekcases.com
If you have any concerns regarding this Privacy Policy or the way we manage your personal information, we can be reached via the email address listed above.
2. Information We Collect
We gather information that is necessary for us to run the online shop, handle orders, provide support to customers, and improve our website, and keep in touch with customers.
The information we collect is contingent on the way our users interact.
2.1 Information You Provide to Us
If you make an order, call us, sign up for our marketing communications, or in any other way provide details for us to use, we might gather information like
- Your name is
- Email address
- Number for phone
- Address for billing
- Delivery or shipping address
- Order details
- Purchased products
- The model of the device that was selected for a particular product
- Discount coupons or other promotional information
- Service messages for customers and queries
- The information you provide when you contact us regarding your order
- Information you give when subscribing to newsletters or promotions
If you set up an account with us, we may also gather the details necessary to manage the account.
Only provide information that is required or reasonably required to fulfil the purpose for which it was requested.
2.2 Order Information
If you purchase a product through Sleek Cases, we collect the information required to complete and process your purchase.
It could comprise your contact information, delivery address, the products purchased or ordered, the value of your order and transaction reference, shipping details, and your order history.
We use the information we collect to complete your purchase, arrange delivery, give updates on your order, address enquiries, and manage exchanges, returns, refunds, and warranties, as well as other issues related to your purchase.
2.3 Payment Information
The transactions made on our website can be processed through third-party payment processors.
In accordance with the payment method and where you live, these providers could include services like Stripe, PayPal, Apple Pay, Google Pay, or any other payment options that are available at the point of purchase.
If payment data is directly entered into a third-party supplier's secure payment checkout process, the provider processes the relevant payment data according to its privacy policies and security standards.
Sleek Cases does not need to keep or record your entire payment card number or security code for everyday purchases.
We could get limited information regarding payments, including the reference to a transaction and the status of the payment, the type of card, or the last numbers of a credit card, when it is provided by the processor.
This information can be used to verify transactions or process refunds, look into issues with payment, and provide assistance to customers.
It is recommended to read the privacy policies of the provider you choose if it is your desire to get more details on how the company handles your personal information regarding payments.
2.4 Information Collected Automatically
If you visit our website, certain technical data can be gathered automatically.
Based on the technology utilised on our site, this could include:
- IP address
- Type of browser
- Type of device
- Operating system
- Approximate location determined by IP address
- Pages visited
- Viewed products
- Websites with a link
- Visits and dates
- Interactions with websites
- General information on the usage of websites
This data helps us know how people use our website to identify technical issues, improve our website's efficiency, and make shopping experiences more enjoyable.
This information can be gathered via cookies and similar technology.
3. How We Use Your Information
We use personal data to assist in the operation and improvement of Sleek Cases.
This could include:
Processing and Fulfilling Orders
We will use your personal information to:
- Confirm and process your purchase
- Pay or confirm the payment
- Prepare products for delivery
- Set up shipping arrangements
- Send updates on delivery and order status
- Refunds, Returns, exchanges, warranties, or return requests
- Keep track of transactions
Customer Support
We can use your contact information and details to answer enquiries, address issues, help with product issues, and assist you with your order.
For instance, if you call us regarding your order, we might require access to your order reference number, delivery address, or purchase history in order to help you.
Website Operations
We make use of data on usage and technical aspects to manage our website, keep it secure, and improve our website.
This will help us determine the pages that are most useful and help us identify any technical issues as well as improve navigation and enhance the shopping experience.
Fraud and Security
We might use the data to identify the existence of fraudulent transactions, suspicious activities, the misuse of our website, or any other security concerns.
This might include information relating to a purchase, a payment attempt, a computer, an IP address, or other information about technical aspects that we have access to.
Communications
We could make use of your contact details for sending you communication via messages regarding your order or services.
They could include confirmations of orders and shipping updates, delivery details, and responses to customer queries and other communication for service.
If it is permitted by law and if you have given the necessary consent, we are also able to send you promotional emails, SMS messages, or other communications for marketing purposes.
Marketing
If you sign up for marketing emails, we can make use of your email address or phone number to notify you about specials, new products and new collections, special offers and other information through Sleek Cases.
You may opt out of our marketing messages at any point by following the instructions to unsubscribe provided in the message or by contacting us.
By unsubscribing marketing emails, you do not mean we can't continue communicating important service-related or transactional messages concerning an order you've placed.
Improving Our Products and Business
We can use data about purchases, preferences for products and activities on our website, and interactions with customers to better understand their requirements and to enhance our website, products, services, and the overall shopping experience.
If it is possible, data can be in an aggregated or de-identified format to aid in the analysis of data.
4. Cookies and Similar Technologies
Our website could utilise cookies and similar technologies to help make the site work correctly, keep preferences in mind, recognise how users use the website, and assist with the process of marketing and analytics.
Cookies are small files that are saved on your device whenever you visit a site.
Certain cookies are essential for the basic functionality of websites, like maintaining an online shopping basket, completing your checkout, and storing preferences, as well as keeping your site secure.
Other cookies can be used to analyse data, advertising, and improve customer experience.
Based on the location of your home and the applicable law depending on your location and the law applicable to you, you might be able to manage or deny certain cookies that aren't essential via our cookie settings or your browser.
Be aware that removing certain cookies could impact the way certain areas of the site function.
Third-party applications that we use on our site could use their own cookie or similar technology. These services are accountable for their own privacy policies.
5. Marketing and Advertising
If the law allows it, Sleek Cases can use online marketing and advertising tools to promote our products as well as analyse how customers use our website.
They could include analytics services, advertising platforms, social media technology, and tracking pixels.
For instance, if you employ services like Google Analytics or Meta advertising tools, these services could gather certain data about our web-based visits and interactions, as per their privacy policies.
We don't use these technologies to collect data that is not necessary to fulfil the pertinent analysis or marketing purpose.
In the event that the law requires consent prior to the use of certain marketing technology, we will ask for the consent of those who require it.
There is also the option to limit certain advertising or tracking technologies by using our cookie settings, settings for your browser, or through the appropriate third-party platform.
6. When We Share Personal Information
We don't sell your personal information for business purposes.
We may, however, give personal information to trusted third-party partners when it's reasonable to conduct our business, provide goods and services, or conform with our legal obligations.
Third parties could include:
E-Commerce and Website Providers
We might utilise an e-commerce service like Shopify to manage our store online, handle orders, manage our products, and provide web-based functionality.
The way in which these providers are dependent on the features that are available on our store.
Payment Providers
The information you provide for payment can be shared with the payment processor you choose during checkout so that your transaction can be processed.
The providers could comprise Stripe, PayPal, Apple Pay, Google Pay, and other payment options offered in your area.
Shipping and Delivery Providers
We may disclose information like your name, delivery address, phone number, and email and information about your purchase with our delivery or shipping providers in order to complete your order.
Technology and Service Providers
We might use third-party service providers to provide services like hosting websites, analytics, customer support, marketing, email delivery, and security, fraud prevention, and data storage, as well as other business-related functions.
They can only be provided with information that is reasonably required for the services they provide.
Professional Advisers
We may share information with professionals such as lawyers, accountants, insurance companies, auditors, etc., and professional service providers if it is necessary to conduct, safeguard, or run our business.
Legal and Regulatory Requirements
We may share personal information when legally required or allowed by law.
This could include responding to legitimate requests from authorities of the government, such as courts, regulators and law enforcement agencies or any other authorised bodies.
Business Transfers
When Sleek Cases is involved in the merger, acquisition or sale of assets, restructuring, or another commercial transaction, personal data can be transferred in connection with the transaction if it is legally permissible.
Any person who has access to personal information is expected to treat it in accordance with the privacy laws applicable to them.
7. Third-Party Services
Our website may include hyperlinks to other websites that offer social media platforms, payment services, platforms, shipping companies, and other third-party services.
If you click on a third-party link or utilise any third-party services, that third party could collect and process data in accordance with its privacy policies.
Sleek Cases does not control the privacy practices of third-party independent parties.
We suggest that you review the privacy policies of any service that is third-party before giving information directly to the service.
8. International Data Transfers
Sleek Cases is based in Australia and might employ service providers operating in Australia or in other countries.
In the end, your personal information could be stored, processed, or accessed outside of the country where you reside.
When personal information is transferred abroad, we take the necessary measures to make sure that data remains protected and is processed in compliance with the privacy laws applicable to it.
Privacy protections that apply to data held in a different country might differ from the protections that are in place in your home country.
If applicable law requires additional security measures for international transfers, we will follow the measures required by the law.
9. How Long We Keep Your Information
We only keep personal information for the time needed to fulfill the purposes set forth within this Privacy Policy.
The amount of time we keep information is contingent on the nature of the information that we have and the reason why it was taken.
For example, we might keep order and transaction data to the extent it is needed to:
- Complete and track your order
- Manage exchanges, returns, refunds, or warranty claims.
- Support customers
- To meet tax, accounting, legal, regulatory, or other obligations
- Resolve disputes
- Prevent fraud
- Keep accurate business documents
If your personal data is no longer needed in a reasonable manner, we can either delete it, make it anonymous, or dispose of it in a secure manner. It is subject to the legal requirements and obligations of our operational partners.
Some data may be kept in backups that are secure for a short time before being completely deleted or written over.
10. How We Protect Your Information
We take reasonable precautions to protect personal data from loss, misuse or modification, access that is not authorised or disclosure.
The security measures we employ could include adequate access controls and encrypted systems that are secure when appropriate, and security measures for authentication, monitoring, and security measures offered by our service and technology providers.
Access to customer data is restricted to those or service suppliers who require it to carry out their duties or to provide services to Sleek Cases.
However, there is no way that sending information via the internet or keeping information electronically can be said to be 100% secure.
This is why, even though we take reasonable steps to safeguard your data, we cannot guarantee 100% security.
If we learn of an incident involving data that requires notification under applicable law, we will take steps as required by applicable law.
11. Your Privacy Rights
Based on where you live, there are certain rights in relation to the information you provide to us.
These rights can comprise the rights to
- Find out what personal information we may have on you.
- Access your personal data
- Request us to correct incorrect information.
- Request removal of personal information under certain conditions
- You may object to certain uses for your personal data.
- Limit certain processing when applicable
- Refuse to process if it is made based on consent
- Request copies of specific documents in a portable format
- Opt not to receive certain communications from marketing
- You can file a privacy complaint.
These rights are not absolute in terms and are limited by the law in force.
For instance, we might have to keep certain information in order to comply with accounting, legal security, tax and fraud prevention, as well as other legitimate demands.
Marketing Preferences
You can opt out of receiving emails from promotional companies by clicking the unsubscribe option that is included within the mailer.
If you get SMS marketing messages, you may follow the unsubscribe instructions included in the message, if it is available.
We can also be reached directly if you require assistance in deciding on your marketing needs.
In the event that you stop marketing communications, it doesn't necessarily erase your customer or order data.
12. Australian Privacy Rights
If you reside in Australia, the information you provide to us is protected by the Privacy Act 1988 (Cth) as well as the Australian Privacy Principles, where they are applicable.
In accordance with the applicable law, you may be entitled to request access to the personal information we hold on you as well as to ask that inaccurate information be rectified.
We will be able to answer privacy requests within the time period required by law.
If you think we've handled your personal information, we urge you to first contact us to let us investigate and solve your issue.
If you're not happy with our answer, you may be entitled to file an enquiry with the appropriate Australian authority for privacy.
13. European Economic Area and United Kingdom
If you reside within the European Economic Area or the United Kingdom, additional privacy rights may be applicable to you under the GDPR or the UK GDPR.
If appropriate, our legal basis for processing personal data could be:
Contract: The company may use this data when necessary to fulfil the order or provide the services that you've asked for.
Obligation under law: We may process data when necessary to meet legal or accounting, tax, or other legal obligations.
Legal interests: We may process information when it is needed for legitimate business needs like protecting the security of our website or preventing fraud, developing our products or services, or governing our business operations, provided that these interests are not in conflict with your rights and rights.
Consent: You may be able to give us your approval for specific activities, including specific marketing communications or cookies that are not essential when consent is necessary.
If processing is based on consent, you can cancel your consent at anytime.
In accordance with the applicable law, depending on the law applicable, you could also have the right to inspect and correct, remove or limit, object to, and request the portability of your personal data.
There is also the option of lodging an enquiry to a data protection agency.
14. California Privacy Rights
If you're a California resident, California privacy laws may grant you additional rights with regard to the privacy of your information.
In accordance with applicable law, the rights of these individuals may include the rights to:
Be aware of the categories of personal data we collect and how we use it.
- Access to specific personal information
- Request the deletion of certain personal data
- Request correction of incorrect personal data
- Choose to opt out of certain transactions or sharing of personal data
- You have the right to exercise your rights with respect to sensitive personal information.
Sleek Cases does not sell private information for cash in its normal business activities.
Certain analytics or advertising activities could be considered "sharing" or targeted advertising according to the applicable California law. In the event that such rights exist, we will give the necessary options to exercise these rights.
We do not discriminate against you in exercising your privacy rights as provided by law.
15. Children's Privacy
Our website and our products are designed for a broad public and are not targeted specifically towards children.
We do not intend to gather personal information from children when it is not permitted by law.
If you believe that a child has provided personal information to us without the appropriate consent, please contact us at kate@sleek-cases.com.
If we discover that we have collected personal information from children when we are not permitted to do so, we will take appropriate steps to remove the information. You can also contact us if you believe we may have collected personal information from a child or had a conversation with a child.
16. Accuracy of Your Information
We rely on the data supplied by our customers to process orders and offer services.
Make sure your information is current and up-to-date, including your email address, name, telephone number, email address, and address for shipping.
If you find that data we have on the person you are concerned about is inaccurate and you wish to correct it, contact us and make a request for correction.
17. Privacy Requests and Identity Verification
In the event that you call us for access or correction, deletion, or other privacy-related actions, we may be required to confirm your identity prior to processing your request.
This is to safeguard your personal data and to prevent anyone else from accessing or altering information belonging to you.
We will only ask for the details that are reasonably required to confirm the request.
If we are not able to verify the information requested, we will not be able to process the request until all the necessary information has been supplied.
18. Complaints
If you are concerned about how Sleek Cases has treated your personal information, you should first contact us.
Email: kate@sleek-cases.com
Please provide us with enough details for us to comprehend your concern in detail, including the nature of the problem and any other pertinent details.
We will investigate your complaint and then take the appropriate steps to address and solve the problem.
If you're not happy with our reply, you can contact the privacy or regulatory authority responsible for data protection in your area.
19. Changes to This Privacy Policy
We could amend this Privacy Policy at any time.
The changes can be made as our business practices change, or when we launch new technologies or services, and when we alter our service providers or the privacy laws or regulations are changed.
If we make modifications, we will revise the effective date at the end of this Privacy Policy.
If we make an important change that requires additional notification or consent as required by law, we will take the necessary steps to notify you.
We suggest that you read this Privacy Policy on a regular basis to ensure you know the way we manage personal information.
20. Contact Us
If you have any concerns about this privacy policy, would like to make a privacy inquiry, or have concerns about the way your personal information is treated, please contact us.
Sleek Cases
Melbourne, Victoria, Australia
Email: contact@sleekcases.com
Website: https://sleekcases.com/
We will try all we can to answer your privacy concerns and provide appropriate support.
Last Updated: 11 September 2026