Return & Refund Policy
Effective Date: 11 September 2026
Did you change your mind about your purchase FROM Sleek Cases, receive the wrong product, or discover something that doesn't seem to be right? We're here for you. You may request a refund to us or an exchange within 7 days after receiving the order, subject to the terms and conditions listed below.
This policy is applicable to products purchased through Sleek Cases. This policy outlines the procedure for return of items and exchanges, as well as refunds for defective or damaged items, incorrect orders, and other more common circumstances. This policy does not limit you from claiming rights made under Australian Consumer Law (ACL).
How To Start a Return or Exchange
If you need to exchange or return an item, please call our customer service team prior to returning the item.
If you contact us, include your order number as well as specify what you wish to exchange or return. Based on the reason for the request, we may request images or other details regarding the item.
After your request is examined, we will provide you with the correct instructions for returning the item. Do not return a product after you have received the guidelines from our office. Sending a product to an address that is not given by Sleek Cases could hinder the processing or cause us to be unable to determine the return.
For specific product problems regarding damaged or defective items, pictures or videos can assist us in identifying the problem more quickly.
What Condition Must Returned Items Be In?
To exchange or return a product for a change of mind for exchanges and returns, the item must be returned in the same state and condition in which the item was received.
If applicable, you must return the item in the original packaging and tags or any other packaging materials. Items that were worn, used, cleaned, damaged, altered, or exhibit indications of usage after delivery are not eligible to be returned for a change of mind.
Since Sleek Cases products are designed specifically for certain phone models, please be aware of ensuring compatibility prior to using or installing cases.
These conditions apply to return-of-mind exchanges and don't affect your rights if the product is defective or is otherwise covered under the Australian Consumer Law.
Change-Of-Mind Returns
If you change your mind about your purchase, select the wrong phone model, choose the wrong design, or no longer want the product, you may request a return within 7 days of receiving your order.
The product must be unused, undamaged, and in its original condition, with the original packaging and tags where applicable.
The customer is responsible for the cost of returning a change-of-mind item. Original shipping charges are not refundable for change-of-mind returns.
Once the returned product has been received and assessed, an eligible refund will be processed to the original payment method.
Exchanges
If you like to receive a different item instead of a refund, you may request to exchange the item within the return time duration.
After the original item is returned and accepted through Sleek Cases, we will evaluate its condition prior to processing the exchange.
The exchanges we offer are contingent on the availability of stock. If the replacement you requested is not available, we can provide a different option, such as a refund or store credit, based on the situation and your preferences, if applicable.
If you require a different phone model, ensure that the replacement model you're looking for is the exact model of the phone you have.
Who Pays for Return Shipping?
For returns for change of mind, which includes circumstances where you chose the wrong model of phone, or you simply do not desire the item, the buyer is typically accountable for the return shipping costs.
The initial shipping price that you pay at the time of checkout is usually not refunded for a change-of-mind return.
If the item that you received is defective or damaged during transit or not as you expected, it is a different situation. Sleek Cases will investigate the problem and, if the fault lies with us or is required by Australian Consumer Law, we will determine the best solution and reasonable return shipping charges if necessary.
If you are returning an item by yourself, make sure you keep the receipt for postage and tracking details until the return is completed.
Lost Return Parcels
If you're responsible for returning an item purchased from us – Sleek Cases – we strongly suggest using a tracked delivery service.
If your return package is lost when it is returned to us, we will need the tracking information or postage details to ensure that the problem is examined by the appropriate carrier.
Sleek Cases can't generally be accountable for parcels lost during the return process by the client, unless the law permits it.
Lost Outbound Parcels
Sometimes, a package may get lost or delayed when travelling to you.
If you believe that your purchase may be lost during shipping, notify us of the details of your order. We will examine the shipment and, if the carrier confirms that the package was lost, we'll collaborate with you to find an appropriate solution, which could include an exchange or a refund, depending on the specifics of the situation.
Clearance and Final-Sale Products
The products clearly labelled with the designation 'clearance' or marked in any other way as being sold out upon purchase could have no eligibility for return-of-mind or exchanges.
But a final-sale or clearance label does not mean that you have lost your right to claim rights under Australian Consumer Law. If the product that you are purchasing is defective or doesn't satisfy the consumer's guarantee applicable to it, you could still be entitled to legal rights to seek a remedy.
Refunds On Promotional Orders
If you purchase items in a promotion or bundle or other special deal, the refund you receive is usually determined by the amount you actually spend.
When a promotional offer is available to multiple products, and you are able to return only a few of them and keep others, the promotional pricing might need to be adjusted according to the products you keep. The refund you receive will represent the amount that is different between the original amount paid and the amount recalculated.
If a promotion offers an item for free, the free product will not typically come with a cash-back amount.
When a promotional order is returned in full, it will calculate the amount in accordance with the promotional terms in effect as well as the actual amount refunded.
Faulty, Damaged or Incorrect Products
We want each Sleek Cases order to be delivered in good shape and to match what you bought. If your product arrives damaged or defective, or you receive an incorrect product, please let us know promptly and as quickly as is reasonable.
To assist us in assessing the problem quickly, include:
- Your order number
- Clear photos illustrating the issue
- Images of the packaging if pertinent
- A short video that can help to show the damage or fault.
- A brief explanation of what transpired
When we receive your details, our team will then review the problem and ask for additional information, if required.
If the problem is identified, we'll arrange for the best solution, which could include a replacement, repair, or refund, or any other option under the law.
Do not throw away an item that is damaged or defective before contacting our support staff, as we might require evidence or information to evaluate the problem.
Incorrect Phone Model Ordered
Cases for phones are designed to fit specific models of phones. So, make sure you are aware of the model of your phone prior to making your purchase.
If you select the wrong model of phone, but you receive the correct product, the order you made will be considered a change of mind return. The product must satisfy the return requirements applicable to it.
In the event that Sleek Cases sends you a different model of phone than the one that is listed in your purchase, contact us to discuss the issue and find a solution.
Refunds
After an approved return is accepted, we will check the item if needed and then process the refund.
The refunds that are approved are usually completed within 7 working days after the refund was evaluated and accepted. Refunds are usually returned to the payment method that was used at the time of checkout.
Once we have processed your refund, the bank, card issuer, or provider might require an additional period of time before money is credited to your account. If your refund has been verified as being completed by Sleek Cases but isn't yet appearing, you may have to call your payment provider for assistance.
The amount of refund will depend on the reasons for the return as well as the terms and conditions of this policy. This policy does not restrict the amount of refund or other recourse you are legally entitled to under the Australian Consumer Law.
Returns That Do Not Meet the Requirements
A change-of-mind return can be denied when it is outside of the time frame for return or if the item was damaged, used, or altered, or received in a way that is not in compliance with the conditions in this agreement.
If we do not allow a return, then we will inform you of the reason. If necessary, we can make arrangements for the item to be returned at your own expense.
These terms and conditions only apply to returns where a change-of-mind remedy is sought and are not a limitation on your rights in relation to defective or damaged products or non-compliant products in the context of Australian Consumer Law.
Order Cancellation Before Dispatch
If you decide to change your mind about your order within minutes of placing it, please contact Sleek Cases as fast as you are able.
We will use reasonable efforts in order to cancel an order prior to the time it is completed or sent out. But once an order is in fulfilment or has been delivered, cancellation might no longer be an option.
If your order has already been shipped, you might be required to pick up the item and then follow the appropriate return procedure instead.
Australian Consumer Law
Sleek Cases respects and is in compliance with the applicable consumer protections provided by the Australian Consumer Law.
The ACL offers consumers certain assurances regarding the products and services. These rights are not void or eliminated by a store's return policy.
The seven-day change-of-mind policy described above is not a replacement or limit of the rights you may be entitled to when the product is defective or damaged, supplied incorrectly, or does not fulfil the requirements of a consumer warranty.
Based on the specific circumstances, the consumer who is eligible is eligible for a repair, replacement or refund, or any other remedy as provided by the law.
Need Support?
If you're not sure if your purchase qualifies for return or exchange, we recommend contacting us prior to returning any item. Our staff will explain the next steps and offer the proper return instructions.
Email: : contact@sleekcases.com
Website: https://sleekcases.com/
Last Updated: 11 September 2026