Shipping Policy
Here at Sleek Cases, we currently offer shipping to Australia only.
We want your purchase to arrive as quickly as it can, which is why this policy outlines the process we use to process, dispatch, and then deliver your order. We will also explain what you should do in the event that your package is delayed, damaged, or unable to be delivered.
The shipping cost is displayed as Australian dollars (AUD) at checkout when you are ready to complete your purchase.
Where We Deliver
Sleek Cases currently ships only within Australia.
At this point, we're focused on delivering to customers across Australia and making the process of delivery as simple and as reliable as possible. We are also looking into possibilities to expand our services and provide shipping services to customers from various other nations in the near future.
At the moment, international shipping is not available. Our website will be updated if this change occurs.
Processing Your Order
Once you've placed your order, we'll need some time to review the information, prepare your items, and then get the package ready for delivery.
The processing time for orders is typically two to three business days. This processing time is different from the time for delivery and starts after the order has been placed.
Business hours are from Monday to Friday. They do not include Australian public holidays.
In the event of major sales, the launch of new products, or during extremely busy times, processing your order might take a bit longer. If there are delays that are significant prior to dispatch, we'll try our best to inform you.
When your order is shipped, you will receive an email confirmation of your shipment with the tracking information.
Shipping Options
We have shipping options available for Australian customers depending on the delivery service offered for your address.
Standard Shipping
Standard shipping is appropriate for the majority of purchases.
Estimated delivery time: 3-10 business days following the date of dispatch.
Express Shipping
Express shipping is offered to the right Australian addresses.
Estimated delivery time: 1 to 3 business days from the date of dispatch.
The shipping options that are available for your purchase and the exact cost will be listed at the checkout prior to you paying.
Delivery estimates are given as a rough guideline and could vary based on the location of your home, the carrier's network, the days, the conditions of the weather, and other conditions beyond our control.
Shipping Costs
Shipping costs are calculated based on the delivery method and destination. They are shown at the time of checkout, before you pay.
At times, Sleek Cases will occasionally provide free shipping promotions. Any conditions applicable, limitations on spending, or exclusions will be stated clearly during the period of offering.
We do not charge any additional shipping costs after an order has been made.
Tracking Your Order
All orders that are dispatched are tracked when tracking is provided by the chosen delivery service.
After your parcel has left our fulfilment facility and is delivered to you, the recipient will receive an email with the tracking number as well as an online link to track the delivery.
Be aware that tracking information might not appear immediately following dispatch. The initial scan by the carrier can sometimes take a while to be registered.
When the parcel is placed in the carrier's system, tracking updates will provide the most recent details about the progress of the parcel.
Delivery Times
The duration needed for delivery provided in this document is an estimate of delivery times but are not guaranteed delivery times.
Actual delivery times could differ based on:
- Your delivery address
- The shipping method you choose
- Carrier network conditions
- Public holidays
- Extreme weather
- Shopping peak times
- Transport or operational delays
Most orders will arrive within the estimated timeframe; however, delays are occasionally experienced.
If your package is taking longer than you expected, please examine the tracking details first. If there's no movement evident or delivery is overdue, let us know so that we can assist in determining the cause.
Please Check Your Delivery Address
Be sure to carefully check your delivery address before you complete your purchase.
We suggest providing an accurate and complete street address, including your name, street address, postcode, state, and suburb.
Once an order is delivered, we may not be able to change the address or reroute the package.
If an order can't be shipped because the address provided at the checkout was in error or incorrect, additional shipping charges may be incurred if the package needs to be returned.
If you discover an error in your address after you have placed your order, contact us as quickly as you can. We will try our best to help; however, the accuracy of a change in address cannot be assured.
Missed Deliveries
If the courier is unable to complete a delivery on time, then the package can be delivered to a location for collection and delivered to the recipient or scheduled for a second delivery time based on the method used by the carrier.
Use the tracking number or delivery notice issued by the carrier to determine what you need to do next.
Make reasonable arrangements to get your package if it is possible.
If Your Order Arrives in More Than One Parcel
Sometimes, items of the same order might be shipped independently.
This could mean that you are issued multiple tracking codes, or you may find different items arriving on different dates.
If one package arrives prior to another, there's usually no reason to be concerned. Verify the tracking details for every shipment.
If an item appears to be missing even after the second parcel has been delivered, please contact us with the details of your order, and we'll look into it.
Delayed Orders
If your parcel hasn't been delivered within the expected delivery date, first verify the tracking URL in the confirmation email you received with your shipment.
The tracking information can take time to update, especially as a parcel is being transported through the network of the carrier.
In the event that your purchase is significantly late, or the tracking data indicates a problem, please get in touch with us using the purchase number as well as the tracking number.
We will go over the information we have available and assist you with what to do next.
Lost Parcels
If your tracking data indicates that your parcel was delivered, but you are unable to locate it, you should first search within your own home and also with your household members, receptionists at the building, or any other safe delivery location in the event that they are applicable.
It is also important to determine if the carrier has given a delivery notice or collection of instructions.
If the package is still unable to be found, call us at the earliest time you can with your order as well as details of the tracking number so that we can work with the delivery company.
Damaged Parcels
If you receive a parcel that appears damaged, please inform us immediately if you can.
If possible, it is possible to take clear pictures of the outside packaging and the item prior to disposal from the package. These images can aid us in determining the problem and also communicate with the company should it be necessary.
If the item itself is damaged or doesn't satisfy the consumer protections that are provided by Australian legislation, it is recommended to notify us to discuss the situation and suggest the best solution.
Delays Outside Our Control
Sometimes, delivery could be delayed due to circumstances outside the influence of the Sleek Cases company or delivery service.
They could be caused by severe weather, natural catastrophes, transportation interruptions, network interruptions, public emergencies, peak-period congestion, and other unexpected situations.
If such situations occur when this happens, delivery could take longer than the anticipated time frame.
We will try our best to help you and provide any pertinent information we can.
Orders During Sales and Peak Periods
Orders made during major promotional events, brand new launches of products and public holidays, as well as other times of high demand, may delay processing or shipping.
We aim to ship orders as soon as feasible; however, increased demand for orders could affect the processing time and delivery times of carriers.
Please allow extra time during peak times.
Order Changes and Cancellations
If you want to modify or cancel an order, get in touch with us as quickly as you can after placing your order.
We cannot promise that a cancellation or change can be made once the order is being processed or has already been dispatched.
If the package was already shipped and returned, your request might require handling through our return process.
Free Shipping Promotions
Sleek Cases might provide free shipping promotions from time to time.
The minimum amount for orders or eligible items, locations, conditions, or any other requirements is listed on the appropriate offer or the checkout.
The free shipping promotion cannot usually be applied retroactively to orders that were previously placed, unless Sleek Cases expressly agrees to apply it.
Australian Consumer Law
This shipping policy is intended to limit, exclude or restrict any rights or remedies offered to you pursuant to law, the Australian Consumer Law or any other applicable Australian laws.
When a product or service doesn't meet the applicable consumer protections and guarantees, you could have legal recourse in accordance with the specific circumstances.
Questions About Your Delivery
If your parcel has been delayed or your tracking data appears odd, or you have other concerns about shipping, please contact us.
In order to assist us quickly, please provide us with your tracking reference number and, if you have it, the tracking number.
We will try to assist you in understanding the process of your order and what needs to be completed following.
Contact Sleek Cases
For questions regarding delivery and shipping, get in touch with Sleek Cases through our website contact form or by using the contact details for customer service listed on our website.
Melbourne, VIC, Australia, Victoria
Email: contact@sleekcases.com
Last Updated: September 2026