At Sleek Cases, we aim to make shipping simple, clear, and reliable wherever our products are available.
Our available shipping destinations, delivery services, shipping costs, estimated delivery times, and other delivery conditions may vary depending on your country, delivery address, carrier availability, and the shipping service selected at checkout. As we expand into new markets, we may update our shipping options and delivery terms to support customers in additional countries.
Where We Deliver
Sleek Cases currently ships to multiple countries and regions where our shipping services are available.
The countries, regions, and delivery addresses we can ship to may vary depending on carrier availability, shipping services, local requirements, and other operational factors. Available shipping options and destinations will be shown at checkout where applicable.
As our business grows, we may add, remove, or change shipping destinations and services based on operational requirements, carrier availability, local regulations, and other circumstances. If shipping is available for your location, you will see the applicable delivery options and shipping costs during checkout before completing your purchase.
Processing Your Order
Once you place an order, we need time to review the order information, prepare your items, and get your package ready for dispatch.
Orders are typically processed within two to three business days unless otherwise stated at checkout or on the product page.
Processing times may vary depending on weekends, public holidays, product availability, sales events, new product launches, and periods of unusually high order volume.
If a significant delay occurs before dispatch, we will make reasonable efforts to provide an update where appropriate.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information when tracking is available.
Shipping Options
The shipping services available for your order depend on your delivery location and the carriers serving that destination. Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout before payment. Depending on your location, available options may include standard or express shipping.
Standard Shipping
Standard shipping is generally available for eligible destinations and is suitable for most orders.The estimated delivery timeframe will be shown at checkout and may vary depending on your destination and carrier.
Express Shipping
Express shipping may be available for selected destinations and delivery addresses. Where available, the estimated delivery timeframe and shipping cost will be displayed at checkout. Shipping services and delivery estimates may change based on carrier availability, destination, seasonal demand, and other operational conditions.
Shipping Costs
Shipping costs are calculated based on factors such as the delivery destination, shipping method, order details, and carrier availability.
The applicable shipping cost will be displayed at checkout before you complete your purchase. From time to time, Sleek Cases may offer free shipping promotions. Any minimum order requirements, eligible destinations, exclusions, or other conditions will be clearly stated as part of the applicable promotion. We do not normally add unexpected shipping charges after an order has been placed.
Tracking Your Order
Where tracking is provided by the selected shipping service, you will receive tracking information after your order has been dispatched. Tracking updates may not appear immediately after dispatch because the carrier may need time to scan and register the parcel in its network.
Once the carrier has processed the parcel, tracking information should provide the latest available update on its delivery progress.
Delivery Times
All delivery timeframes provided by Sleek Cases are estimates and are not guaranteed delivery times unless expressly stated otherwise.
Actual delivery times can vary depending on:
- Delivery address and destination
- Shipping method selected
- Carrier network conditions
- Public holidays
- Weather conditions
- Customs or border processing, where applicable
- Seasonal or promotional demand
- Transport delays
- Operational disruptions
- Other circumstances outside our reasonable control
Most orders should arrive within the estimated timeframe shown at checkout. However, occasional delays can occur. If your order is taking longer than expected, please check your tracking information first. If there is no movement or your order appears significantly overdue, contact us so we can assist.
Please Check Your Delivery Address
Please carefully check your delivery address before completing your purchase. Provide a complete and accurate delivery address, including any information required for your country or region, such as your name, street address, city or suburb, state or region, and postcode or ZIP code. Once an order has been dispatched, we may not be able to change the delivery address or reroute the package.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or return costs may apply. If you notice an error in your delivery address after placing an order, contact us as soon as possible. We will make reasonable efforts to help, but we cannot guarantee that an address change can be made after processing or dispatch.
Missed Deliveries
If a carrier is unable to complete a delivery, the package may be taken to a collection location, returned for another delivery attempt, or handled according to the carrier's delivery procedures for your destination.
Please use the tracking information or delivery notice provided by the carrier to determine what action is required. Where possible, please make reasonable arrangements to collect or receive your package within the timeframe provided by the carrier.
If Your Order Arrives in More Than One Parcel
Some orders may be shipped in multiple parcels. This means you may receive multiple tracking numbers, and different items from the same order may arrive on different dates. If one parcel arrives before another, please check the tracking information for each shipment before contacting us.
If an item still appears to be missing after the remaining parcels have been delivered, contact us with your order details so we can investigate.
Delayed Orders
If your parcel has not arrived within the estimated delivery timeframe, first check the tracking link provided in your shipping confirmation. Tracking information can sometimes take time to update while a parcel moves through the carrier's network.
If your order is significantly delayed or the tracking information indicates a problem, contact us with your order number and tracking number where available. We will review the available information and assist you with the next steps.
Lost Parcels
If tracking shows that your parcel has been delivered but you cannot locate it, first check around your delivery address and with household members, reception staff, neighbours, or other safe delivery locations where applicable.
You should also check whether the carrier has provided a delivery notice or collection instructions.
If you still cannot locate the parcel, contact us as soon as possible with your order and tracking details so we can work with the relevant delivery provider where possible.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as possible.
Where possible, take clear photographs of the external packaging and the product before disposing of the packaging. These photographs may help us investigate the issue with the relevant carrier or fulfilment provider. If the product itself is damaged or does not meet the consumer protections applicable to your purchase, please contact us so we can review the situation and discuss the available solution.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, GST, brokerage fees, or other charges may apply depending on the destination country and local regulations. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout. Customs processing can also affect delivery times.
The treatment of taxes, duties, and other import charges may vary by destination and may change as regulations or shipping arrangements change.
Delays Outside Our Control
Delivery may occasionally be delayed because of circumstances outside our reasonable control. These may include severe weather, natural disasters, transportation disruptions, carrier network interruptions, public emergencies, customs delays, peak-period congestion, or other unexpected events.
When such circumstances occur, delivery may take longer than the original estimated timeframe. We will make reasonable efforts to assist and provide relevant information where it is available.
Orders During Sales and Peak Periods
Orders placed during major promotional events, product launches, holidays, or periods of high demand may take longer to process or deliver. We aim to dispatch orders as quickly as reasonably possible, but increased order volumes may affect processing times and carrier delivery times. Please allow additional time during particularly busy periods.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it. We cannot guarantee that an order can be changed or cancelled once processing has started or the order has been dispatched. If an order has already been shipped and is subsequently returned, your request may need to be handled under our applicable returns process.
Free Shipping Promotions
Sleek Cases may offer free shipping promotions from time to time. Any minimum order value, eligible products, destinations, promotional period, exclusions, or other conditions will be stated as part of the applicable offer.
Unless expressly stated otherwise, free shipping promotions cannot be applied retroactively to orders that have already been placed.
Applicable Consumer Protection Laws
This shipping policy is intended to operate alongside, and not exclude or restrict, any consumer rights, guarantees, remedies, or protections that apply to your purchase under the laws applicable to your location. Where applicable, your statutory consumer rights remain unaffected by this policy.
The specific consumer protections that apply may depend on your country, state, province, or region.
Questions About Your Delivery
If your order has been delayed, your tracking information appears unusual, or you have another delivery concern, please contact us. To help us investigate your order more quickly, please provide your order number and tracking number, if available.
We will review the information available to us and help you understand the next steps.
Contact Sleek Cases
For questions about shipping or delivery, please contact Sleek Cases through our website contact form or the customer service contact details provided on our website.
Contact - https://www.sleekcases.com/pages/contact
Last Updated: September 2026